Support

A prayer time looks wrong

Open You > Method and pick the method your mosque uses. Check Asr (Standard or Hanafi) and, far north or south, the high-latitude rule. If one time is a minute or two off your mosque's timetable, use You > Adjust times. Still wrong? Email us your city and the mosque timetable you follow.

The adhan or the Fajr alarm didn't sound

Open You > Setup check and fix anything it marks. On Android, allow “Alarms & reminders” and turn off battery saving for Stillfive. Open the app once every week or two so reminders stay scheduled.

Prayer Lock

Prayer Lock uses Apple's Screen Time and is on iPhone only. Turning it off in the Lock tab lifts every pause at once. If an app stays paused, open Stillfive: it releases any pause that shouldn't be running.

Pro: cancel, restore or get a refund

• Cancel on iPhone: Settings > your name > Subscriptions > Stillfive Pro, or You > Pro > Manage subscription in the app. Do it at least 24 hours before it renews.
• Cancel on Android: Google Play > your profile > Payments & subscriptions > Subscriptions.
• Restore: You > Pro > Restore, signed in with the same Apple ID or Google account you bought with.
• Refunds are handled by the store: Apple at reportaproblem.apple.com, Google at Google Play's refund page.

Deleting the app doesn't cancel a subscription.

A dua or translation looks wrong

Email us the dua's title and what looks wrong. Every dua shows its source, and we check it against that source.